Frequently Asked Questions

Since it was founded in 1996, the Wellness Kliniek in Belgium has been one of the leading aesthetic surgery clinics in Europe. At our clinic you always receive honest advice and the consultation takes place with the doctor that will treat you. We do not work with consultants or salespeople. Only the treating doctor can provide you with honest and complete information about the treatment that is most suitable for you, as well as the final result you can expect. Belgium is extremely well known for medical travel thanks to an attractive price/quality ratio. Many of our patients originate from abroad. They opt for our next-day-surgery formula: the consultation and operation on consecutive days. You can book all your appointments, consultations, treatments and operations online. So you can choose the date that suits you best.

It's easy to book your appointment for a consultation and/or treatment online. You can upload photos and your medical data. 

Coming from abroad? If so, opt for our Next-Day-Surgery service. Your consultation and operation or treatment can be performed on consecutive days. This enables your surgeon and anaesthetist to properly plan for the intake.

Please refer to our contact page for further options.

Quality care is paramount at the Wellness Kliniek. With us you are guaranteed top quality. This is important before, during, as well as after your treatment. The Wellness Kliniek adopts a formal quality system.

We select the best doctor for you for your operation or treatment. Every doctor/surgeon has his/her particular sub-specialties in the aesthetic field. We measure quality care and satisfaction of the end result achieved by each doctor at the Wellness Kliniek. We recommend you the doctor-specialist with the most expertise. We only propose the doctor who has obtained the highest satisfaction scores for a particular procedure. Our Intelligent My Wellness Kliniek online Wizard ensures you are allocated the very best doctor.

If you have a long way to travel then the Wellness Kliniek is the perfect location: Brussels: 50 mins by train Maastricht: 20 mins by taxi Aachen: 30 mins by taxi London: 3 and a half hours by Eurostar / City train Paris: 2 and a half hours by Thalys / City train Amsterdam: 2 hours by train to Maastricht The Wellness Kliniek is located a 5 minute walk from Genk train station.

The address of the clinic is: Grotestraat 42, 3600 Genk, Belgium.

Yes. All patients are visited by their surgeon before being discharged from the clinic and given an aftercare package. This includes their surgeon’s direct telephone number and detailed instructions on what aftercare at home is needed following surgery.

Yes. After surgery you will be given the surgeon’s direct telephone number. The Wellness Kliniek staff will remain at your disposal 24/7 until your complete recovery.

Some procedures can be performed on an outpatient basis. This means that you may leave the kliniek the same evening. We advise you to spend the night following your operation close by. In any case you cannot travel any considerable distance and you should not undertake a long journey. It is sometimes necessary to come back for a check up the next day. If you have a long distance to travel, we advice you to book a hotel nearby for you and your companion. Hotels in Genk can be found at www.visitgenk.be. After your operation you are not permitted to drive yourself. It is also important that you are supervised by a responsible adult during the first 24 hours after the procedure.

We do not offer taxi services of our own but we can recommend a services' taxi service. They have reasonable prices and offer good service. You book your taxi and pay the chauffeur directly. It is also possible to pay by credit card. Taxi M/L (24/7) +32 (0)475 88 88 80

It is for your own safety. You could unexpectedly feel faint after a procedure. It is important that someone is with you.

Yes. Our doctors want to be assured of your safety. So report to the reception desk accompanied by your companion, who must come and collect you after your procedure. This is important, otherwise the operation cannot be performed. You may not return home alone after the procedure. Your companion must be a responsible adult over 18 years of age.

It is wise to bring your partner or a good friend to the consultation. You will receive a great deal of information and this means you will have someone with whom you can run through the information afterwards.

Yes, however the website has information to help you plan your journey, including links to flights/trains/hotels etc.

The advice to patients is to stay in Belgium for at least one day after their surgery before travelling home, as it may be necessary to have a check-up the day following surgery.

Yes. Online bookings via our website allow you to quickly and easily book your treatment by bank card or Internet banking. You can then select the date of your consultation and procedure online.

Your payment is non-refundable. You can change your consultation once - up to 48 hours prior to the consultation - with no additional charge. To do so please contact the appointments desk by telephone. In the case of a no-show the booking fee will be automatically charged as a cancellation fee.

It is wise to bring your partner or a good friend to the consultation. You will receive a great deal of information and this means you will have someone with whom you can run through the information afterwards.

Yes. Once you get home after your consultation, you can easily book via our website. You can make an appointment and select an available date for your surgery. Most people choose to pay the booking fee and remaining amount due online. This means you can rest assured everything is in order for the operation and you can arrive on the day of your surgery at ease.

It is for your own safety. You could unexpectedly feel faint after a procedure. It is important that someone is with you. There will be no surgery if you do not have your companion by your side when arriving at the Wellness Kliniek for your surgery.

Yes. Our doctors want to be assured of your safety. So report to the reception desk accompanied by your companion, who must come and collect you after your procedure. This is important, otherwise the operation cannot be performed. You may not return home alone after the procedure. Your companion must be a responsible adult over 18 years of age.

Yes. We can propose a date for your operation after the consultation or by telephone. Please note! Bear in mind that payments made by bank transfer can sometimes take several days to register and that your desired date for your procedure may no longer be available in the meantime. Our schedule fills up quickly. We can only schedule a booking after we have received the payment.

The IBAN account number for your bank transfer to Wellness Kliniek Belgium is BE03 4530 2988 5184. Please mention the patient's name + date of the treatment in the description field of the payment.

IBAN: BE03 4530 2988 5184
BIC: KREDBEBB
Wellness Kliniek, Grotestraat 42, 3600 Genk, Belgium

The VAT-number for Wellness Kliniek (BIRAND NV) is BE 0457.814.858.

You could bring a list of questions with you. Writing the list will help you prepare for the procedure. Read more about your consultation.

It is wise to bring your partner or a good friend to the consultation. You will receive a great deal of information and this means you will have someone with whom you can run through the information afterwards.

Fasting means that you may not eat or drink anything for eight hours before the operation. An empty stomach prevents any stomach contents from entering the windpipe or the lungs during the operation. If you have eaten or drunk something by mistake within the eight hours before the operation, let us know. It is extremely important that the anaesthetist takes this into consideration.

If you don't need to stay in the Kliniek after the operation, make the necessary transport, support and hotel arrangements in plenty of time. You cannot drive yourself back home or to your hotel after the operation. Also make sure you do not spend the night after the operation alone. Arrange for someone to accompany you and if wanted we can assist you with arranging a taxi service.

This depends on the type of surgery you will be having. Our webpages give you a fairly good idea, but during your consultation your surgeon will be able to give you more detailed information. Make sure you share all your questions and concerns with your surgeon.

Yes. Aftercare and follow up consultations are free of charge. You will receive your surgeon's direct mobile phone number and details instructions on what aftercare at home is needed following surgery.

Yes. After surgery you will be given the surgeon's direct phone nr. The Wellness Kliniek staff will remain at your disposal 24/7 until you complete recovery.