There are 157 frequently asked questions and answers.

General Information

Why choose Wellness Kliniek?
Since it was founded in 1996, the Wellness Kliniek in Belgium has been one of the leading aesthetic surgery clinics in Europe. At our clinic you always receive honest advice and the consultation takes place with the doctor that will treat you. We do not work with consultants or salespeople. Only the treating doctor can provide you with honest and complete information about the treatment that is most suitable for you, as well as the final result you can expect. Belgium is extremely well known for medical travel thanks to an attractive price/quality ratio. Many of our patients originate from abroad. They opt for our next-day-surgery formula: the consultation and operation on consecutive days. You can book all your appointments, consultations, treatments and operations online. So you can choose the date that suits you best.
How can I make a reservation?
It's easy to book your appointment for a consultation and/or treatment online. Coming from abroad? If so, opt for our Next-Day-Surgery service. Your consultation and operation or treatment can be performed on consecutive days. The Intelligent Wizard helps us prepare for your arrival. You can upload photos and your medical data. This enables your surgeon and anaesthetist to properly plan for the intake.
Is there a Quality Policy for the Wellness Kliniek?
Quality care is paramount at the Wellness Kliniek. With us you are guaranteed top quality. This is important before, during, as well as after your treatment. The Wellness Kliniek adopts a formal quality system.
Can I choose my surgeon?
We select the best doctor for you for your operation or treatment. Every doctor/surgeon has his/her particular sub-specialties in the aesthetic field. We measure quality care and satisfaction of the end result achieved by each doctor at the Wellness Kliniek. We recommend you the doctor-specialist with the most expertise. We only propose the doctor who has obtained the highest satisfaction scores for a particular procedure. Our Intelligent 'My Wellness Kliniek' online Wizard ensures you are allocated the very best doctor.
How to get to the Wellness Kliniek?
If you have a long way to travel then the Wellness Kliniek is the perfect location: Brussels: 50 mins by train Maastricht: 20 mins by taxi Aachen: 30 mins by taxi London: 3 and a half hours by Eurostar / City train Paris: 2 and a half hours by Thalys / City train Amsterdam: 2 hours by train to Maastricht The Wellness Kliniek is located a 5 minute walk from Genk train station.
Can I get online advice?
You can prepare for your arrival at the Wellness Kliniek using our Intelligent Wizard or by completing the free advice form online and uploading your photos and medical data. Our team of specialists will be happy to answer your questions, without any obligation and free of charge. This advice should not replace a consultation with the doctor, but will give you an idea of the possibilities and whether you are a suitable candidate for the treatment you are considering.
Do you offer promotions?
On a regular basis, the Wellness Kliniek offers price promotions for certain treatments. Keep an eye on our website to find out about these promotions. The promoted price remains valid for two months after you make your booking; so you can book a date today to have a consultation and/or treatment in the next two months. No additional costs, no booking fees. The booking fee is deducted from the total cost of your treatment.
Will I get aftercare?
Yes. All patients are visited by their surgeon before being discharged from the clinic and given an aftercare package. This includes their surgeon’s direct telephone number and detailed instructions on what aftercare at home is needed following surgery.
Can I get in contact with my doctor after surgery?
Yes. After surgery you will be given the surgeon’s direct telephone number. The Wellness Kliniek staff will remain at your disposal 24/7 until your complete recovery.
Can I book a hotel nearby the Wellness Kliniek?
Some procedures can be performed on an outpatient basis. This means that you may leave the kliniek the same evening. We advise you to spend the night following your operation close by. In any case you cannot travel any considerable distance and you should not undertake a long journey. It is sometimes necessary to come back for a check up the next day. If you have a long distance to travel, we advice you to book a hotel nearby for you and your companion. Hotels in Genk can be found at www.visitgenk.be. After your operation you are not permitted to drive yourself. It is also important that you are supervised by a responsible adult during the first 24 hours after the procedure.
Do you offer a taxi service?
We do not offer taxi services of our own but we can recommend the 'Car and Butler services' taxi service. They have reasonable prices and offer good service. You book your taxi and pay the chauffeur directly. It is also possible to pay by credit card. Car and Butler Services collects its customers from airports and train stations in Belgium, the Netherlands, France and Germany and brings them to the Wellness Kliniek. Your chauffeur wears a uniform and awaits your arrival at the airport or station. He/she will wait for you with a tablet displaying the name you provided. The chauffeurs are multilingual. For direct reservations: +32 11 71 76 10. E-mail: info@carandbutler.be Address: Monseigneur Schreurslaan 19, 3500 Hasselt
Why do I need a companion on the day of my surgery?
It is for your own safety. You could unexpectedly feel faint after a procedure. It is important that someone is with you.
Is it obligated to bring a companion with me to the Kliniek for my surgery?
Yes. Our doctors want to be assured of your safety. So report to the reception desk accompanied by your companion, who must come and collect you after your procedure. This is important, otherwise the operation cannot be performed. You may not return home alone after the procedure. Your companion must be a responsible adult over 18 years of age.
Are visits allowed?
Your companion may accompany you to your room and collect you at the end of the day. To ensure your stay is calm and agreeable we ask that you only bring one companion and leave your children at home or arrange childcare. If you have a private room one extra person may visit you between 9 a.m. and 8 p.m.
Can I access the Internet at the Wellness Kliniek?
Of course! We provide free Wi-Fi.
May I bring someone with me to the consultation?
It is wise to bring your partner or a good friend to the consultation. You will receive a great deal of information and this means you will have someone with whom you can run through the information afterwards.
Do I have to make my own travel arrangements?
Yes, however the website has lots of information to help you plan your journey, including links to flights/trains/hotels etc.
How long do I have to stay in Belgium?
The advice to patients is to stay in Belgium for at least one day after their surgery before travelling home, as it may be necessary to have a check-up the day following surgery.

Contact

Can I book all my appointments myself online?
Yes. Online bookings via our website allow you to quickly and easily book your treatment by bank card or Internet banking. You can then select the date of your consultation and procedure online.
Can I cancel or change my consultation?
Your payment is non-refundable. You can change your consultation once - up to 48 hours prior to the consultation - with no additional charge. To do so please contact the appointments desk by telephone. In the case of a no-show the booking fee will be automatically charged as a cancellation fee.
May I bring someone with me to the consultation?
It is wise to bring your partner or a good friend to the consultation. You will receive a great deal of information and this means you will have someone with whom you can run through the information afterwards.
Can I book my procedure right after my consultation?
Yes. You can do so at the reservation desk.
Can I also book my operation online?
Yes. Once you get home after your consultation, you can easily book via our website. You can make an appointment and select an available date for your surgery. Most people choose to pay the booking fee and remaining amount due online. This means you can rest assured everything is in order for the operation and you can arrive on the day of your surgery at ease.
When will I be expected to arrive at the Wellness Kliniek?
On the day of your procedure you report to the reception desk at the agreed time.
Why do I need a companion?
It is for your own safety. You could unexpectedly feel faint after a procedure. It is important that someone is with you. There will be no surgery if you do not have your companion by your side when arriving at the Wellness Kliniek for your surgery.
Does my companion also have to bring me to the Kliniek?
Yes. Our doctors want to be assured of your safety. So report to the reception desk accompanied by your companion, who must come and collect you after your procedure. This is important, otherwise the operation cannot be performed. You may not return home alone after the procedure. Your companion must be a responsible adult over 18 years of age.

Surgery

What does fasting mean?
Fasting means that you may not eat or drink anything for eight hours before the operation. An empty stomach prevents any stomach contents from entering the windpipe or the lungs during the operation. If you have eaten or drunk something by mistake within the eight hours before the operation, let us know. It is extremely important that the anaesthetist takes this into consideration.
When will I be expected to arrive at the Wellness Kliniek?
On the day of your procedure you report to the reception desk at the agreed time.
How will I get back to my hotel?
If you don't need to stay in the Kliniek after the operation, make the necessary transport, support and hotel arrangements in plenty of time. You cannot drive yourself back home or to your hotel after the operation. Also make sure you do not spend the night after the operation alone. Arrange for someone to accompany you and if wanted we can assist you with arranging a taxi service.
What do I need to bring?
We supply towels, a bathrobe and slippers. For the rest, pack whatever you'd like to bring with you. Think about how you'd like to pass the time before and after the operation: a puzzle book, laptop or smartphone?
Can you look after my jewellery?
No. It is unwise to bring money, securities or jewellery with you. There is space for storing your personal belongings in your own cupboard in the department. However, these cupboards cannot be locked, so it is unwise to bring valuable items with you. The Wellness Kliniek is not liable for any losses.
How long will the operation last?
This depends on the type of surgery you will be having. Our webpages give you a fairly good idea, but during your consultation your surgeon will be able to give you more detailed information. Make sure you share all your questions and concerns with your surgeon.
Will I get aftercare?
Yes. Aftercare and follow up consultations are free of charge. You will receive your surgeon's direct mobile phone number and details instructions on what aftercare at home is needed following surgery.
Can I get in contact with my doctor after surgery?
Yes. After surgery you will be given the surgeon's direct phone nr. The Wellness Kliniek staff will remain at your disposal 24/7 until you complete recovery.

Consultations

How can I prepare for the consultation?
You could bring a list of questions with you. Writing the list will help you prepare for the procedure.
May I bring someone with me to the consultation?
It is wise to bring your partner or a good friend to the consultation. You will receive a great deal of information and this means you will have someone with whom you can run through the information afterwards.

Online Bookings

Can I book all appointments myself online?
Yes. Online bookings via our website allow you to quickly and easily book your treatment. You can then select the date of your consultation and procedure online.
Can I cancel or change my consultation?
Your payment is non-refundable. You can change your consultation once - up to 24 hours prior to the consultation - with no additional charge. To do so please contact the appointments desk by telephone. In the case of a no-show the booking fee will be automatically charged as a cancellation fee.
Can I book my procedure right after my consultation?
Yes. You can do so at the reservation desk.
How can I prepare for the consultation?
You could bring a list of questions with you. Writing the list will help you prepare for the procedure.
Do I have to pay a deposit to book an operation?
Yes. Your procedure can only be scheduled after we have received your booking deposit. The booking fee is deducted from the total amount of the procedure.
Can I pay for my operation in cash?
Yes. You can book immediately by paying cash after the consultation. Please note! As a result of Belgian law, when you book, we can only accept 10% of the total amount of the procedure in cash, if the total cost of the procedure is greater than € 2.999 including VAT.
Can I pay by bank transfer?
No, payments are only accepted in cash, by using our payment tool on our website or with a bank card (Visa, MasterCard, Maestro)
Can I pay in instalments?
Yes. As soon as your deposit has been paid you can pay the rest in instalments. The operation can only be performed after the full amount has been paid.

Payments

Do I have to pay a deposit to book an operation?
Yes. Your procedure can only be scheduled after we have received your booking deposit. The booking fee is deducted from the total amount of the procedure.
Can I pay for my operation in cash?
Yes. You can book immediately by paying cash after the consultation. Please note! As a result of Belgian law, when you book, we can only accept 10% of the total amount of the procedure in cash, if the total cost of the procedure is greater than EUR 2,999 including VAT.
Can I pay by bank transfer?
Yes. We can propose a date for your operation after the consultation or by telephone. Please note! Bear in mind that payments made by bank transfer can sometimes take several days to register and that your desired date for your procedure may no longer be available in the meantime. Our schedule fills up quickly. We can only schedule a booking after we have received the payment.
Can I pay in instalments?
Yes. As soon as your deposit has been paid you can pay the rest in instalments. The operation can only be performed after the full amount has been paid.

Frequently asked questions about a certain treatment can be found on the page of that treatment. Please select the treatment of which you would like to view the frequently asked questions below:

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