Terms and conditions for gift voucher purchases

Delivery & validity

E-delivery for download

The gift voucher is available via PDF download immediately after payment has been made. The buyer receives an e-mail containing this information. The gift voucher is only valid once the amount due (transferred by online payment via Ogone/Ingenico) has actually reached the Wellness Kliniek's bank account.

If, after making the payment, the buyer does not receive an automatic message by e-mail, he/she is kindly requested to contact the Wellness Kliniek.

A buyer can download (and print) several copies of the gift voucher, but only one copy is valid. The validity is verified when the gift voucher is used.

Gift voucher conditions

The gift voucher conditions are applicable on gift vouchers that are offered by Wellness Kliniek. A gift voucher or its residual value is not redeemable for money. A gift voucher remains valid for 2 years starting from the date of issue mentioned on the gift voucher.

Terms and conditions related to cancellations

Right of withdrawal 14 days after making your purchase

The buyer has the right to inform us that he/she wishes to cancel the purchase, without any penalty and without providing a reason, within 14 calendar days starting from the day following the delivery of the goods or of concluding a contract. The buyer must inform us of his/her wish to do so in writing (by e-mail or letter). Naturally any gift voucher already issued will be invalid as a result.